* Orders over $200 ship for free in the U.S.; international orders are discounted $12.00.
Flat rate envelopes and first class mail packages are not trackable, whether domestic or international. The number provided to you upon shipment of your order is a Delivery Confirmation number only. It will not track your flat rate envelope or first class package. Flat rate boxes are trackable (availability by country may vary).
Insurance is available and is recommended. We cannot reship or refund a lost or damaged package if you did not purchase insurance.
We ship using USPS First Class, Priority Mail and Priority Mail International.
For flannel, home dec, extra-wide quilt backing and laminated/specialty fabrics, we can usually fit 4 yds into the flat rate envelope due to their bulk. Anything over 4 yds of these items will need to be shipped in a box.
Any customs, duties, and VAT taxes or any fees related to exchange rates are solely the responsibility of the buyer. The Quilted Castle will list the total for products purchased on the customs form.
If shipping was significantly less than what you paid, we will adjust your charges upon shipment of the order.
Please use the contact us link at the top of the page if you have any questions or need assistance.